TERMS OF USE OF SERVICES AND PRODUCTS OF ONLINE BUTCHER SHOP MESNICA DON VITO – PECENO MESO
We are responsible for protecting each client and providing the best possible service. The following guidelines are in place to make sure our intent is met.
Mesnica Don Vito (“Online shop”, “Web shop”, “peceno-meso.com”) undertakes to provide services to the customer, under the following “rules”, also known as Terms of Use. Therefore, in these Terms of Use, the use of “us”, “we”, “our”, “our” will represent a reference to peceno-meso.com, the use of “you”, “your”, “they”, “them” refers to to the customer of the product of the online store peceno-meso.com.
Using the services and products of the online store peceno-meso.com constitutes acceptance of the agreement (Terms of Use). All customers, products and services of the online store peceno-meso.com are subject to this contract and its conditions stated here. These rules may be changed from time to time at the sole discretion of the online store peceno-meso.com.
We are not responsible for any claims arising from the use of our products.
Contact and basic information:
You must provide us with, and regularly maintain, the correct contact information. You must provide us with, and regularly maintain, the correct contact information. Maintaining accurate and up-to-date contact information with us is essential. We are not responsible for any complaints, damages and compensation for incorrect or unusable email contact addresses. Providing false contact information of any kind may result in the termination of your user account in the peceno-meso.com online store.
User account activation:
Online store user account activation is automatic when the customer enters an order. When entering an order, it is necessary to enter all the required data correctly so that your user account is automatically created and activated by the online store system. A user account can be opened by legal entities and/or natural persons, provided that the natural person is of legal age, older than 18 years. Legal entities are required to provide their OIB in order to issue a legally valid R-1 account.
Billing and payment:
After placing an order for products from the online store peceno-meso.com, an offer will be sent to the e-mail address specified in the online order. The offer option is 3 days, considering that it is about meat products.
Based on the received offer, you can make the payment via bank transaction to the IBAN of the online store listed in the offer, owned by Mesnica Don Vito, or via cash on delivery when picking up the ordered products at your address specified in the online order (delivery address).
Considering that the products of the online store peceno-meso.com are products of fresh meat, roasted meat and cured meat products, the online store peceno-meso.com cannot guarantee the delivery of the products in 100% exact ordered quantity (dkg, kg), considering the specificity of the product during delivery deviations in the amount of up to 20% are possible, about which the customer will be informed in advance via e-mail message or phone by an employee of the online store peceno-meso.com.
Money back guarantee:
All customers of the peceno-meso.com online store have the right to a refund in the event of a product delivery error and/or dissatisfaction with the quality of the delivered products.
Refund:
Upon fulfillment of the conditions for a refund, the refund will be made within 7 (seven) days from the date of receipt of the refund request. In the case of cash payment, the refund will be made by refunding the amount paid in cash. In case of payment to the transaction account of the Mesnica Don Vito seller, the amount paid will be paid to the payer’s account. For a refund, a request must be submitted in writing to the e-mail address Prodaja(at)mesnica-donvito.com, in which the following information must be provided:
- Name and surname of the customer
- Contact e-mail address of the customer
- Order number of the online store peceno-meso.com
- Reason for refund request
Cancellation:
All cancellations must be sent by e-mail, in which it is necessary to state the offer number of the online store peceno-meso.com to the e-mail address prodaja(at)peceno-meso.com. The order cancellation request must be sent 48 hours (forty-eight hours) before the agreed delivery.
Abuse of the service:
In case of any attempts to abuse the online store peceno-meso.com by the owner of the user account (customer), the user account will be suspended, which will prevent the use of the online store service.
Security:
You are responsible for any misuse of your user account, even if the inappropriate activity was committed by a friend, family member, guest or employee. Therefore, you must take steps to secure against unauthorized access to your user account.
Your data in the user account of the online store peceno-meso.com is secured by encryption of data transmission (SSL certificate) and regular available security maintenance of the entire system.
Modifications:
These terms may be modified at any time with notice. All users are always and recipients of the latest terms posted here at all times. It is the end user’s responsibility to be aware of the latest terms of service and other rules at all times. It is our responsibility to ensure that such rules are ready and legible. We will, when possible, choose to notify customers of news or changes to our including, but not limited to, e-mail and peceno-meso.com websites.
We reserve the right to change, modify or modify these Terms of Use and our other policies and agreements at any time and in any manner. The notice of any revision, amendment or amendment will be published in accordance with these rules.
Zagreb, 01.03.2018